News | Paladin InfoTek

July 2018 Newsletter

MLS Direct Network, Inc.

“Your search for an IT provider ends here. Our company was in the midst of a grueling search for a new IT provider as we were moving from a cloud server, to an in-house server (complete IT overhaul) when we were introduced to Paladin IT by a respected mutual colleague. We had started our search in November of 2016, went through countless meetings with other IT support companies in the area (they all paled in comparison to Paladin IT), and decided to sign on with Paladin in April of 2017 after having already worked with them for over a month outside of any signed contract. That’s right, Stan and Phil took the time to closely work with us (over the phone, and in person!) as we had countless phone conferences with Dell to make sure we had all the hardware and software we needed without really knowing whether we were signing any agreements. That’s how much Stan and Phil care. Right from the start Paladin IT went above and beyond any expectations we had for any IT Services company.”
-Kelley Jacobs, Executive Administrator- MLS Direct Network, Inc.

Dental Health Management Solutions

“After they solved our initial problems, Paladin improved our security by installing new tools to help prevent viruses and malware. They also installed a backup and disaster recovery system. This system included an on-site backup server and nightly replication to cloud storage. It gives us the capability to run our business using the on-site backup server if our main server fails. If the worst happens and disaster strikes that physically destroys some or all our IT infrastructure and critical business data, we can run our business in the cloud on a virtual server.”
— D. Shane Stevens, CEO of Dental Health Management Solutions

Diane Fulmer, CPA

“My past experiences with a number of IT service providers and Paladin IT have been night and day. Prior to signing on to Paladin’s Managed IT Service plan, we would have to wait days or even weeks for a problem to be resolved. With Paladin, my experience has been quite the opposite; they respond quickly and resolve our problems immediately or within a few hours. Whether we need remote support for a minor problem or a technician on-site to fix the problem, it is solved quickly and professionally. I highly recommend Paladin IT to anyone looking for a professional, responsive, and highly competent IT service provider for their business.”
— Diane Fulmer, CPA

Consider It Closed Realty, LLC

“Right from the start, they impressed me with their efficient, professional manner – an approach that not only inspired confidence, but generated the results I was looking for. I needed a quick, effective solution to computer issues at that moment and they were able to help me. Since then I have called upon them many times to render help – I can count on them, their follow-up and reasonable rates. If you are looking for a business “partner” that will be there when you need them, may I suggest you contact Paladin InfoTek.”
— Sue Kaligian – Owner, Consider It Closed Realty, LLC

Director Operations

“Paladin IT gave us a scaled version of Managed IT support which made sense both in terms of coverage and cost. I was very pleased with their responsiveness and attention to detail. Paladin also out-performed during our move from one facility to another. We did a walk through and they gave us a plan based upon our requirements. They hand held us through the move. We moved on a Thursday and Monday morning we were fully up and running, which was, all things considered, amazing. I recommend Phil and the rest of the Paladin IT team to anyone who needs Managed IT services. They are a great team providing excellent value.”
— Barry L. Dichter, Director Operations

StepStone Med, Inc.

“I was recently unable to access key files or perform a backup. I called and they came up with a solution to save my important data and all my applications prior to replacing the hard drive. A big ‘Thank You’ to Phil and his techs. I didn’t lose a single file, and I was able to get back to business in no time at all.”
— Cynthia Sheridan, CEO StepStone Med Inc.

Dental Health Management Solutions

1. ”Phil…. I think I love you. This new PC has been a problem for two months. Our prior provider took it offsite for a week and made no changes They never could get QuickBooks or a VPN installed. This brand-new PC was an expensive paperweight sitting on my desk. THANK YOU. For getting it fixed.” 2. “Paladin is like a breath of fresh air for a coal miner. Things that have been driving me crazy for months get taken care of after an email and a couple of phone calls”. Thank you for getting them onboard. 3. “Just wanted to say thank you. Mike dropped off my computer sooner than later and it is greatly appreciated. You guys are awesome!”
— Various Managers and Staff – DHMS (Dental Health Management Solutions)

PS Property Management

“One Friday morning our server experienced a disk crash. We didn’t have a viable backup and both mirrored drives were corrupted. Paladin responded within an hour and they recovered all our financial and business data and rebuilt our server environment and key applications. We were faced with a truly catastrophic loss of over 22 years of company data. Because of the professionalism and skills of their technicians, we were up and running on Monday a.m. They also installed a redundant on-site and Cloud backup system that protects us from critical data loss in the future. We couldn’t be happier with their service.”
— Rick Zilem, Managing Partner, PS Property Management