Paladin IT Guiding Principles

Our Client’s Success is Our Success

We respect our clients and value them as the basis of our success
We respect the importance of their technology issues and their need to ensure availability and integrity of their data
We take pride in attaining and sustaining long-term client relationships

The Way We Work

We strive to be available when you need us
We arrive on time and deliver what we promise
We keep the customer informed of progress

In 2009 Phil Saladyk and his father, Stan started Paladin InfoTek (Paladin IT). The goal was to create a company that provides enterprise-like IT services to small and medium-sized businesses. Paladin IT offers clients a managed services package that provides 24 X 7 monitoring of all their systems and includes unlimited helpdesk service as well as onsite support for a fixed monthly fee.

Paladin IT is an independent managed service provider to small and medium size organizations with 5-50 users who utilize Windows, Windows Server or Mac OS operating environments.

Our philosophy is to provide our customers with computer solutions that meet their business and budget needs. We focus on preventive IT services that keep your computer and network systems running at their best and strive to fix problems for our customers before the customers are even aware of the problem. We provide fast response and experienced technicians whether you require phone/remote support or someone at your office when issues cannot be resolved remotely.

Finally, we work with all our customers to implement dependable Business Continuity and security tools to give you the comfort of knowing that your critical business systems and data are protected.

What is a Paladin?

1Pal-a-din n. 1. Champion, fighter, hero, protector; someone who fights for a cause. 2. In the late 1950s and early 1960s an American television series, “Have Gun — Will Travel,” starred Richard Boone as a protector and problem solver for towns/people in trouble. His name was “Paladin”.

Continuum is the IT management platform company that provides Paladin IT with the tools to maintain servers, desktops, mobile devices and other endpoints for their small- and medium-sized business clients. Paladin IT also uses security tools provided by Continuum (Webroot SecureAnywhere Business-EndPoint Protection and Malwarebytes) to enhance the security of its’ customers.

Continuum also provides HelpDesk and NOC (Network Operations Center) Support to Paladin and has over 165 HelpDesk certified technicians in Pittsburgh and over 600 NOC support staff.

Continuum was founded in 2011 and has more than 1,300 employees worldwide. Continuum supports 1 million+ endpoints and has offices in:

Boston, Pittsburgh, Houston, London and Mumbai.

MLS Direct Network, Inc.

“Your search for an IT provider ends here. Our company was in the midst of a grueling search for a new IT provider as we were moving from a cloud server, to an in-house server when we were introduced to Paladin IT by a respected mutual colleague. We had started our search in November of 2016, went through countless meetings with other IT support companies in the area, and decided to sign on with Paladin in April of 2017 after having already worked with them for over a month outside of any signed contract. That’s right, Stan and Phil took the time to closely work with us as we had countless phone conferences with Dell to make sure we had all the hardware and software we needed without really knowing whether we were signing any agreements. That’s how much Stan and Phil care. Right from the start Paladin IT went above and beyond any expectations we had for any IT Services company.”
-Brett Davis, Executive Administrator – MLS Direct Network, Inc.

Diane Fulmer, CPA

“My past experiences with a number of IT service providers and Paladin IT have been night and day. Prior to signing on to Paladin’s Managed IT Service plan, we would have to wait days or even weeks for a problem to be resolved. With Paladin, my experience has been quite the opposite; they respond quickly and resolve our problems immediately or within a few hours. Whether we need remote support for a minor problem or a technician on-site to fix the problem, it is solved quickly and professionally. I highly recommend Paladin IT to anyone looking for a professional, responsive, and highly competent IT service provider for their business.”
— Diane Fulmer, CPA

Consider It Closed Realty, LLC

“Right from the start, they impressed me with their efficient, professional manner - an approach that not only inspired confidence, but generated the results I was looking for. I needed a quick, effective solution to computer issues at that moment and they were able to help me. Since then I have called upon them many times to render help – I can count on them, their follow-up and reasonable rates. If you are looking for a business “partner” that will be there when you need them, may I suggest you contact Paladin InfoTek.”
— Sue Kaligian - Owner, Consider It Closed Realty, LLC

Director Operations

“Paladin IT gave us a scaled version of Managed IT support which made sense both in terms of coverage and cost. I was very pleased with their responsiveness and attention to detail. Paladin also out-performed during our move from one facility to another. We did a walk through and they gave us a plan based upon our requirements. They hand held us through the move. We moved on a Thursday and Monday morning we were fully up and running, which was, all things considered, amazing. I recommend Phil and the rest of the Paladin IT team to anyone who needs Managed IT services. They are a great team providing excellent value.”
— Barry L. Dichter, Director Operations

StepStone Med, Inc.

“I was recently unable to access key files or perform a backup. I called and they came up with a solution to save my important data and all my applications prior to replacing the hard drive. A big ‘Thank You’ to Phil and his techs. I didn’t lose a single file, and I was able to get back to business in no time at all.”
— Cynthia Sheridan, CEO StepStone Med Inc.